PureCasino Privacy Policy

At PureCasino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and share your data when you access our website at purecasino.co, create an account, or use any of our services. We encourage you to read this document carefully so you understand your rights and our responsibilities as your data controller.

Our platform is operated by Pan De Bono Consulting Limited (HE401911), registered at 84 Spyrou Kyprianou Avenue, 2nd floor, 4004 Limassol, Cyprus. The licence is held by Windward Circle B.V (150466), Emancipatie Blvd. Dominco F. Don Martina 31, New Haven Office Ctr., Willemstad, Curacao. Any privacy-related enquiries can be directed to our support team at support@purecasino.co.

Information We Collect

Here at PureCasino, we collect certain categories of personal data to provide you with a secure, personalised, and compliant gaming environment. We gather this information either directly from you during registration or automatically through your use of our services.

Data You Provide Directly

Full name, date of birth, and contact details (email address, phone number)
Residential address and proof of identity (government-issued ID, passport)
Financial information, including payment method details and transaction history
Documents submitted for verification purposes (utility bills, card authorisation forms)
Correspondence you send us via email, live chat, or telephone

Data We Collect Automatically

IP address, browser type, and device identifiers
Session data including pages visited, time spent, and actions taken on our platform
Gaming activity, wager history, and account interactions
Cookie and tracking data (see our separate Cookie Policy for details)

How We Use Your Information

We at PureCasino use the data we collect for a range of legitimate purposes, all tied directly to providing you with a safe and high-quality online casino experience. We do not sell your personal data to third parties for marketing purposes.

Account management: We use your registration data to create and maintain your account, verify your identity, and process your pure casino login requests.
Transaction processing: We process your deposits and handle your pure casino withdrawal requests, applying the relevant verification procedures as required.
Regulatory compliance: We are required by law and our licensing obligations to conduct Know Your Customer (KYC) checks and anti-money laundering (AML) screening.
Bonus and promotions administration: We use your data to apply and track pure casino promotions, including welcome bonuses, cashback offers, and VIP loyalty points.
Fraud prevention: We monitor account activity to detect and prevent fraudulent behaviour, including unauthorised access and suspicious payment patterns.
Customer support: We use your contact and account data to respond to your queries via email, live chat, or telephone.
Service improvement: We analyse usage patterns and feedback to enhance the pure casino online experience across desktop, mobile, and our downloadable client.

Legal Basis for Processing

Our PureCasino operations rely on the following legal grounds for processing your personal data:

Contractual necessity: Processing is required to fulfil the agreement between you and us when you register and use our services.
Legal obligation: We must process certain data to comply with gaming regulations, tax law, and anti-money laundering requirements under our Curacao Gaming Authority licence (OGL/2024/1135/0484).
Legitimate interests: We process data where we have a genuine business interest, such as fraud detection and platform security, provided such interests do not override your rights.
Consent: Where required, we will ask for your explicit consent before processing your data for specific purposes such as marketing communications.

Sharing Your Data

We at PureCasino do not share your personal data with third parties except in the circumstances listed below. Any party that receives your data is required to handle it securely and in accordance with applicable privacy laws.

Payment processors: We share relevant financial data with providers such as Visa, Mastercard, Skrill, Neteller, and cryptocurrency processors to complete transactions.
Identity verification services: We may transmit your documents to third-party KYC and fraud verification providers.
Game software providers: Providers including Betsoft, Rival, Spinomenal, and Vivo Gaming may receive anonymised gameplay data for technical and reporting purposes.
Regulatory authorities: We may be required to disclose your data to licensing bodies or law enforcement if legally compelled to do so.
Group companies: Your data may be shared within our group of affiliated casinos for account management purposes. Note that we operate a policy of one account per household across all group properties.

Data Retention

We retain your personal data for as long as your account remains active and for a defined period thereafter as required by law. In line with our terms, your account balance is forfeited after 120 days without a login or wager. We will retain your records for regulatory purposes even after account closure. Upon expiry of mandatory retention periods, we will securely delete or anonymise your data.

Your Rights

Our PureCasino platform recognises that you hold specific rights over your personal data. Depending on your jurisdiction, you may be entitled to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request erasure of your data where we no longer have a lawful basis to retain it
Object to or restrict our processing of your data in certain circumstances
Request data portability where technically feasible
Withdraw consent at any time where consent was the basis for processing

To exercise any of these rights, please contact us at support@purecasino.co. We will respond within the timeframe required by applicable law.

Security Measures

We take the security of your data seriously. At PureCasino, we implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption across all data transmissions, and our Random Number Generator (RNG) has been independently audited and validated by a certified third party.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, remember your preferences, and gather analytics data. You can manage your cookie preferences through your browser settings. By continuing to use the pure casino online platform, you acknowledge our use of essential operational cookies.

Restricted Territories and Age Verification

Our services are not available in Curacao, the Netherlands, the United States of America, UN-sanctioned countries, or FATF-blacklisted territories. We are also committed to preventing underage gambling. We require all players to meet the minimum age requirement as defined by the laws of their jurisdiction. We will verify your age as part of the KYC process before processing any withdrawal request.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on the PureCasino website. The English version of this policy is the authoritative text; translations available through our in-site language switcher are provided for convenience only and are non-binding.

Contact Us

If you have any questions about how we handle your data, or wish to raise a privacy concern, please reach out to us through the following channels:

General support: support@purecasino.co
Financial documents: documents@pure.casino
International telephone: (+1) 910 665 7465
France: (+33) (0)1 789 00368
Spain: (+34) 91 290 1420
Live Chat: Available 24/7 on our website

We are here to help and take all privacy enquiries seriously. Our team will acknowledge your request promptly and work to resolve any concern in a fair and transparent manner.

Content updated: July 24, 2026