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PureCasino Terms and Conditions

Welcome to PureCasino. By accessing or using our website at purecasino.co, you agree to be bound by these Terms and Conditions in their entirety. We ask that you read this document carefully before registering an account or placing any wager. These terms constitute a legally binding agreement between you and us as the operator of this platform. If you do not agree with any part of these terms, you must not use our services.

1. About Us and Regulatory Information

At PureCasino, we operate under the ownership of Pan De Bono Consulting Limited (HE401911), registered at 84 Spyrou Kyprianou Avenue, 2nd floor, 4004 Limassol, Cyprus. Our licence is held by Windward Circle B.V (150466), Emancipatie Blvd. Dominco F. Don Martina 31, New Haven Office Ctr., Willemstad, Curacao. We are currently operating under the Orange Certificate of Operation, a transitional arrangement under the National Ordinance on Games of Chance (P.B. 2024, no. 157), pending our Curacao Gaming Authority licence application OGL/2024/1135/0484. Our Random Number Generator has been independently audited and validated by a certified third party. You can verify our GCB certificate seal at cert.gcb.cw.

2. Eligibility and Account Registration

Here at PureCasino, we require all players to meet strict eligibility criteria before creating an account. You must satisfy all of the following conditions:

  • You must be of legal gambling age — we set this at a minimum of 18 or 25 years of age depending on your jurisdiction of residence
  • You must not be a resident of a restricted country, including Curacao, the Netherlands, the United States of America, UN-sanctioned countries, and FATF-blacklisted jurisdictions
  • You must provide accurate, truthful, and complete registration information
  • You may only hold one account per household across all casinos operated under our company
  • You must not already hold an existing account with us under any other name or identity

We reserve the right to close any account and void associated winnings if we determine that false or misleading registration information was provided. Our Pure Casino platform does not accept multiple accounts from the same individual or household.

3. Accepted Currencies and Payment Methods

At PureCasino, we accept the following currencies: EUR, GBP, USD, AUD, ZAR, and BTC. Our credits system operates on the basis of 1 Credit equalling 1 EUR, 1 GBP, 1 USD, or 1 AUD, and 10 ZAR respectively.

3.1 Deposits

We accept deposits via Visa, Mastercard, Interac, Cashlib Voucher, Bitcoin, Neteller, Skrill, MoneyBookers, and EcoCard. Our minimum deposit starts at EUR 5 or EUR 10 depending on the method selected, with a maximum ranging from EUR 200 to EUR 1,000 by method. Please note that we apply a 3% processing fee to all deposits; credit card deposits may carry an additional fee of between 3% and 6.5%.

The card, bank account, or digital wallet used to make a deposit must be registered exclusively in the player's own name. A name mismatch between the payment method and the registered account will result in cancellation of any pending withdrawal and permanent closure of the account.

3.2 Withdrawals

Our PureCasino withdrawal policy sets the minimum withdrawal at 50 EUR, USD, GBP, or AUD, and 500 ZAR. We process withdrawal requests with a cap of 1,500 credits per request and 10,000 credits per calendar month. Any amounts above the monthly threshold will be paid in instalments. A withdrawal transfer fee between 10 and 40 USD/EUR/GBP applies depending on your location.

Withdrawals at PureCasino require full authorisation from our Fraud department. You must provide the following documents within 30 days of the withdrawal request, or it will be cancelled:

  • Government-issued ID or passport (front and back)
  • Recent utility bill as proof of address
  • Front and back of any card used to deposit, with all digits covered except the first four and last four
  • A signed Card Authorization Form (not required for Neteller and Skrill users)

Processing time is up to 18 working days from the date authorisation is completed. Play is suspended until document verification is approved. A pending withdrawal may be reversed to your balance at any time before processing begins. Crypto withdrawals are faster but are only available following a crypto deposit.

4. Bonuses and Promotional Terms

We at PureCasino offer our new players two mutually exclusive welcome options: a 200% Deposit Bonus on your first deposit, or a 100% Cashback Insurance applied once your balance is spent, upon request to a support agent.

4.1 Key Bonus Conditions

  • Bonus money is never withdrawable and will be deducted from winnings at payout
  • Cashback money is also non-withdrawable
  • Once any wager is placed using a bonus, it must be played through until the balance reaches zero or wagering requirements are completed
  • Our support team will only remove a bonus before any play has commenced
  • Free chips carry a wagering requirement of 20x to 60x
  • Converted comp points count as a free bonus and carry a 50-credit withdrawal cap, applicable once per gaming lifetime
  • Deposits of 249 USD/EUR/GBP/AUD or less carry a maximum withdrawal of 10x the deposit for that play session
  • Bonuses of 200% or more claimed with a deposit carry a maximum cashout of 10x the deposit

Our Pure Casino bonus codes and promotions, including the weekly Cashtravaganza cashback and VIP Loyalty Points programme, are subject to 1x wagering and a maximum 10x withdrawal cap. Cashback from tournaments, raffles, or special promotions carries a 2x maximum withdrawal. A pending withdrawal or a balance over 100 USD/EUR/GBP disqualifies you from receiving tournament prizes, raffle cash, or cashback.

5. Responsible Gaming

We at PureCasino are committed to promoting responsible gambling practices across our platform. We provide tools to help you manage your gaming activity. If you feel that your gambling is becoming a problem, we encourage you to contact our support team immediately. Our Pure Casino mobile app and desktop platform both offer access to responsible gaming resources at all times.

6. Account Dormancy and Balance Forfeiture

Any balance, including bonus funds, will be forfeited after 120 consecutive days without a login or a wagering activity on our platform. Funds remaining at the time of voluntary account closure, including any pending withdrawals, cannot be withdrawn.

7. Prohibited Conduct

When using our services, you agree that the following actions are strictly prohibited:

  • Creating more than one account per household across any of our operated properties
  • Using payment methods not registered in your own name
  • Submitting a public complaint about us on any forum, blog, or third-party website — all complaints must be submitted in writing to our support team within 5 days of the relevant event
  • Engaging in any fraudulent activity, including reversal or voiding of crypto deposits after arrival — such actions void all past, pending, and future withdrawals
  • Providing false identity or verification documents

Please note that Martingale and other stake-progression betting systems are explicitly permitted on our platform and do not constitute cheating or misconduct.

8. Customer Support and Complaints

Our PureCasino support team is available 24/7 via live chat, email at support@purecasino.co, or telephone. For financial document submissions, please use documents@pure.casino. We provide dedicated support lines for France at (+33) (0)1 789 00368, for Spain at (+34) 91 290 1420, and internationally at (+1) 910 665 7465. Support is available in English, French, and Spanish.

9. Language and Jurisdiction

Our Pure Casino platform is available in seven languages via an in-site switcher. All translations are non-binding; the English version of these terms is the authoritative text in the event of any discrepancy. These Terms and Conditions are governed by applicable law in the jurisdiction of Curacao.

We reserve the right to amend these terms at any time. Continued use of our services following any update constitutes acceptance of the revised terms. If you have any questions about our terms, please contact us directly before proceeding.

Content updated: July 24, 2026